A communication skills course teaches verbal and non-verbal techniques to improve clarity, confidence, and connection in personal and professional settings. These courses cover topics like active listening, public speaking, conflict resolution, and business communication to help you build stronger relationships and advance your career.
Course Content
Module 1: Foundations of Communication
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5 Topics
1 Quiz
What is Communication? The Process and The Goal
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The 7-38-55 Rule: Words, Tone, and Body Language
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The Barriers to Effective Communication (and How to Overcome Them)
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The Role of Perception and Bias in Interpretation
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Defining Your Communication Purpose and Audience Analysis
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Quiz 1: Module 1 – Foundations of Communication
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Module 2: Verbal Communication Mastery
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5 Topics
1 Quiz
The Power of Clarity and Conciseness
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Active Listening: The Cornerstone of Connection
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The Art of Asking Powerful Questions
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Storytelling for Influence and Memorability
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Giving and Receiving Constructive Feedback
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Quiz 2: Module 2 – Verbal Communication Mastery
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Module 3: Non-Verbal Communication & Emotional Intelligence
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5 Topics
1 Quiz
Mastering Body Language: Posture, Gestures, and Eye Contact
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The Nuance of Vocal Tone: Pitch, Pace, and Pause
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The Science and Skill of Empathy
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Building Rapport and Trust Quickly
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Recognizing and Interpreting Microexpressions
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Quiz 3: Module 3 – Non-Verbal Communication & Emotional Intelligence
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Module 4: Written Communication Excellence
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5 Topics
1 Quiz
The Anatomy of a Professional Email
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Writing with Clarity and Impact: Grammar and Structure
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Crafting Persuasive Proposals and Reports
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The Psychology of Social Media Communication
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Proofreading and Editing: Polishing Your Professional Image
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Quiz 4: Module 4 – Written Communication Excellence
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Module 5: Interpersonal & Group Dynamics
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5 Topics
1 Quiz
Navigating Difficult Conversations with Confidence
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The Fundamentals of Negotiation and Persuasion
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Managing Conflict and Disagreement Productively
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Presenting Ideas Effectively in Meetings
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Building and Leading High-Performing Teams
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Quiz 5: Module 5 – Interpersonal & Group Dynamics
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Module 6: Public Speaking & Presentation Mastery
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5 Topics
1 Quiz
Conquering Stage Fright and Building Confidence
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Structuring a Compelling Presentation: The Narrative Arc
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Designing Visual Aids that Enhance, Not Distract
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Engaging Your Audience and Handling Q&A
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Using Humor and Storytelling in Formal Speeches
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Quiz 6: Module 6 – Public Speaking & Presentation Mastery
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Module 7: Cross-Cultural & Digital Communication
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5 Topics
1 Quiz
Understanding Cultural Dimensions in Communication
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Adapting Your Style for Global Audiences
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Virtual Meeting Etiquette and Best Practices
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Netiquette: Professionalism in Digital Spaces
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Managing Your Digital Footprint and Personal Brand
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Quiz 7: Module 7 – Cross-Cultural & Digital Communication
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Module 8: Advanced Application & Integration
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5 Topics
1 Quiz
Strategic Communication for Leaders
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Crisis Communication: Principles and Practice
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The Art of Influence and Organizational Politics
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Coaching and Mentoring Communication Techniques
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Creating a Personal Communication Development Plan
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Quiz 8: Module 8 – Advanced Application & Integration
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